Website terms
The conditions that apply when you browse this website or send Whitegold a request.
Last updated: 30 September 2026
Using this website
You may use this website to learn about Whitegold services and send genuine travel enquiries. Do not misuse the site, interfere with its operation, submit unlawful material or impersonate another person.
Enquiries are not bookings
Submitting a form, opening WhatsApp or receiving an initial reply does not create a confirmed booking. A service is confirmed only when Whitegold provides written confirmation and any required payment has been received through approved instructions.
Prices and availability
Fares, hotel rooms, package prices, schedules, exchange rates and availability can change. Any displayed price remains subject to reconfirmation unless Whitegold expressly confirms it in writing. Never send card details through the website concierge.
Traveller responsibilities
You are responsible for providing accurate names, dates and documents, checking confirmations promptly, meeting passport and entry rules, and arriving on time. Costs caused by incorrect or late information may be payable by the traveller.
Visas and public authorities
Whitegold can provide preparation and application support, but visa and entry decisions are made only by the relevant authorities. Approval, processing time and border admission cannot be guaranteed.
Third-party travel services
Airlines, hotels, cruise operators, transport providers and other suppliers deliver parts of a journey under their own conditions. Changes, cancellations and refunds are subject to the confirmed offer, applicable law and the supplier’s rules.
Changes, cancellation and refunds
Before payment, review the written quote for change fees, cancellation terms and refund conditions. Where Whitegold receives money on behalf of a supplier, any refund may depend on the supplier returning the funds first.
Website information
We work to keep information useful and current, but travel rules can change without notice. Contact a specialist for confirmation before relying on time-sensitive information.
Contact
Questions about these terms can be sent to support@whitegoldtravelagency.com.